Admin eats the day.
30% of your team's hours go to admin. Service delivery gets 29%.
Salesforce State of Service, 2025
Journeez
An AI dispatcher for field service.
Managers run the day with it. Customers book through it. Workers ask it for parts, regs, and time off. One conversation, three audiences.
Manager side live. Customer + worker side, 2026.
Industries we serve
HVAC & RefrigerationElectrical & ElectronicsPlumbing & Water SystemsLocksmithsPest Control & LandscapingFire Safety SystemsElevatorsSolar, Gas & EnergyCommercial CleaningFacilities ManagementSecurity & Alarm SystemsIndustrial FiltrationCommercial ScentingShared Vehicle FleetsHVAC & RefrigerationElectrical & ElectronicsPlumbing & Water SystemsLocksmithsPest Control & LandscapingFire Safety SystemsElevatorsSolar, Gas & EnergyCommercial CleaningFacilities ManagementSecurity & Alarm SystemsIndustrial FiltrationCommercial ScentingShared Vehicle Fleets
01 — The problem
Your work happens in the field. The software was built for a desk.
Knowledge trapped in one head.
Your dispatcher knows the customers, the parts, the shortcuts. None of it is in the software. They take a week off and the team is blind.
Field-service ops research, 2025
Half the day is driving.
30–40% of the workday is windshield time. Senior dispatchers can't hold 30 jobs × 15 techs in their head.
Energy Magazine, 2025
Half of visits fail.
47% of techs say visits fail on miscommunication, missing parts, or wrong time.
Salesforce State of Service, 2025
Customers chase you for updates.
80% expect real-time updates. You don't have time. Every 'where's the tech?' call eats four minutes — and your dispatcher's focus.
Salesforce State of Service, 2025
Your dispatcher is one person.
All the routing, the customer quirks, the judgment — one head. They take a week off, revenue dips.
Fortune / JLL skilled-trades report, 2026
02 — Three audiences, one dispatcher.
Every part of the org chart wants answers. We built one channel that talks back to all of them.
Most tools are built for one user type. Journeez connects management, field workers, and customers - same brain, same memory, same workflow.
Managers
Plan, change, balance load, manage shifts in real time. The system handles every calculation and plan in the background.
user
Please move Yossi's jobs to Amit on Tuesday, except Tnuva. Keep the SLA.
dispatcher
Done. 6 jobs moved to Amit, Tnuva stays with Yossi. SLA targets met. 38 minutes saved.
Customers
Open a service request, schedule a visit, reschedule, get updates, ask questions — over WhatsApp or a dedicated customer interface.
user
Could you please push tomorrow's inspection to Wednesday afternoon?
dispatcher
Done — moved to Wednesday at 15:00. Amir confirmed the change. Anything else you'd like to update?
Workers
Job equipment, safety procedures, training, time-off requests, delay reports — all through a personal agent that learns your operation over time.
user
When do we replace the FM200 gas cylinder on this model?
dispatcher
Per procedure p47 — replace if the pressure gauge reads below 22.5 bar. Attach a photo with the serial number and gauge.
03 — Behind the scenes
Not just another chat sitting on top of a calendar.
The complex parts of operations aren't the conversation, but the planning, the context, and the control over information. Those are the foundations the system was built on.
Constraint-aware scheduling
Drive times, skills, SLA priorities, available time windows, recurring jobs, fixed staff, and shifts. Daily, weekly, and multi-day planning, with adaptation to real-time changes.
Adaptive organizational memory
Learns your operational environment, your customers, your patterns, and the knowledge that builds up over time. Smart search by context, content, and keywords, in Hebrew and English.
Permissions and access control
Connects to other systems and tools in your organization, with access and permissions by role, employee, and action. Ready for complex, distributed environments.
Multi-tenant
Full separation between departments, users, and data. Privacy, information security, and work continuity, even in multi-team and multi-customer environments.
04 — Where it all happens
On the tools and platforms your team already uses.
Your customers won't come to a portal. Your field workers won't open a desktop mid-day. The dispatcher works exactly where they already are.
- WhatsApp Cloud APILive
- WhatsApp WebLive
- TelegramLive
- Management interfaceLive
- Dedicated customer interface2026
- SMS and voice calls2026
05 — Live in two weeks
No long onboarding. No IT consultants. A few hours of your time, and you're running.
Journeez doesn't take on six-month implementations. The Onboarding Agent imports your customer and employee data, job characteristics, and resources, and tunes the planning engine to your existing operation.
Week #1
Account connected, channels set up, customer and employee lists imported.
Week #2
Services defined, workflows tuned, planning engine calibrated on a real week of activity. First rollout with selected field workers.
Day #15
Fully live across all channels. Close support and follow-up calls for the first two weeks. Direct support for anything you need.
06 — Pricing
Simple plans. Like hiring an employee.
Flat monthly price by operation size. Includes thousands of AI messages. No per-employee pricing, no locked modules.
See full pricingStarter
₪1,500 / $399
Up to 10 employees · 3,000 messages
★
Pro
₪2,800 / $799
Up to 25 employees · 10,000 messages · popular
Business
₪7,500 / $2,499
Up to 80 employees · 30,000 messages
07 — About us
Building the operations layer for the service and field world.
3
Design partner companies
2
Countries live
99.9%
System uptime
2 wk
From signing to going live
A platform running in complex, multi-user, high-load operational environments. Full Hebrew and English support. Live deployments in organizations across Israel and the United States.
Among our customers: JOCO New York — bike-share fleet with dozens of field technicians. Authority Labs — fire detection and suppression system inspection. Rentokil Israel — pest control and commercial scenting.
08 — Frequently asked questions
What teams usually ask us before going live.
- No. The system takes the technical, repetitive work — planning, scheduling, prioritization, information lookups, and customer updates. The dispatcher still handles emergencies, working relationships, and decisions that require human judgment.
- Live today: planning engine, AI management interface, agent communication on Telegram and WhatsApp, API integrations, Hebrew and English support, multi-tenant environment. During 2026: full AI interface for customers (Q3) and for workers (Q4), agent communication via SMS and voice calls, and more.
- Journeez doesn't take on six-month implementations. Live in two weeks. No IT consultants. No stopping work for a clumsy rollout. Connecting a new system can take 2-5 working days depending on the quality and documentation of the existing API. Complex or unique systems are handled as a defined project, typically in the 15-30K NIS range.
- You — exactly as it would be if a human employee performed the action. That's why we built the audit trail from the start. Every decision is explainable, every customer message is saved with the full action history, and every change to the plan can be reviewed and replayed. Critical actions require human approval before execution.
- The system runs on a multi-tenant environment with full separation between organizations at the data and access layer. Each organization gets a dedicated data environment and organizational memory. Access is controlled through secure permissions, limited by user and role.
- We have integrations with several common systems including Priority, Fireberry, and Monday. Coming soon: Almog, Zoho, Origami, Salesforce, and more. If needed, additional systems can be connected via API or custom integration.
- A team of senior engineers with deep experience building complex operational systems for multi-user, multi-language environments. The company operates from Tel Aviv, with active deployments in organizations across Israel and the United States.
Does it replace the human dispatcher?+
What's live today and what's in development?+
We've been burned before by long implementations.+
If the AI makes a scheduling mistake — who's responsible?+
Where is our data stored?+
What if Journeez doesn't have a connector to our ERP or CRM?+
Who's behind Journeez?+
We're ready when you are.
20 minutes. See how the dispatcher could work for you.
No generic demo. Tell us a few words about your operation — we'll come prepared.