Terms of service

If you use the Service on behalf of a company or other organization (the “Customer”), you represent that you have authority to bind that organization to these Terms, and “you” and “your” refer to that organization. The Service is a workplace tool intended for businesses; you must be at least 18 years old and able to form a binding contract to use it.

In these Terms, the following words have these meanings:

Authorized Users

The individuals you authorize to access the Service under your account — for example your dispatchers, administrators and field personnel — up to the limits of your plan or Order Form. You are responsible for their compliance with these Terms.

Customer Data

All data, content and materials that you or your Authorized Users submit to the Service or that the Service ingests at your direction (including from systems you connect), such as your workforce, end-customer, site, task, scheduling and conversation data.

Documentation

The user guides and technical documentation we make available for the Service, as updated from time to time.

The order of precedence is: (1) a signed agreement between you and Journeez; (2) the applicable Order Form; (3) these Terms; (4) the Documentation.

Journeez is an autonomous AI dispatcher for field-service operations. The Service plans schedules and routes, assigns and dispatches field tasks, and includes an AI assistant that can communicate with your end-customers, field personnel and administrators through enabled channels, all subject to your plan and configuration. The Service is provided as a web application and mobile applications, with APIs and integrations as described in the Documentation.

We will use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. Downtime caused by factors outside our reasonable control — including failures of the internet or public telecommunications networks, failures of your systems, your breach of these Terms, a Force Majeure Event, or emergency maintenance to address a security threat — is not a breach of these Terms. Where practicable, we will carry out scheduled maintenance outside ordinary Israeli business hours and give advance notice of maintenance expected to materially affect availability.

Support and any service-level commitments (response times, support hours) are as specified in your Order Form or as otherwise published or agreed by us in writing. Support does not include general training beyond your onboarding, or issues caused by misuse of the Service or by changes made without our approval.

• Access credentials are personal to each Authorized User and must not be shared or transferred. You must keep credentials secure and ensure that only Authorized Users access the Service under your account.
• You are responsible for all activity under your account and for your Authorized Users’ compliance with these Terms.
• You must notify us promptly at the address in “Contact” of any unauthorized use of your account or credentials, or any other security incident affecting the Service.

Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable license, during your subscription term, to access and use the Service for your internal business operations, within the usage allowances of your plan and Order Form (such as the number of managed employees and monthly AI-message volumes).

You must not, and must not permit anyone to:

• copy, modify, or create derivative works of the Service, or reverse-engineer, decompile or otherwise attempt to derive its source code, except to the extent such restriction is prohibited by law;
• sell, resell, rent, lease or provide the Service to third parties as a service bureau, or use it to build or benchmark a competing product;
• circumvent or exceed usage limits, or interfere with the Service’s security or integrity mechanisms; or
• use the Service other than in accordance with these Terms, the Documentation and applicable law.

The Service uses automated optimization and artificial intelligence: it plans schedules and routes, decides how work is proposed or assigned, and its AI assistant can hold conversations and take routine dispatch actions — such as acknowledging a request, updating a task or notifying a worker — on your behalf and under your configuration.

• AI-generated outputs, schedules and messages may be inaccurate, incomplete or unsuitable for a particular situation. You should review significant outputs before relying on them.
• You control how the Service is configured and remain responsible for decisions that produce legal or similarly significant effects on individuals — including employment, disciplinary and service decisions concerning your personnel and end-customers — and for applying appropriate human oversight to them.
• The assistant acts on your instructions and configuration; you are responsible for the content of instructions, knowledge-base materials and messages you direct it to use or send.
• We do not warrant that use of the Service will achieve any particular operational outcome, savings or results.

Where you enable communication channels (such as WhatsApp or Telegram), the Service sends and receives messages on your behalf between the AI assistant and your end-customers, field personnel and administrators.

• You warrant that you have the right, and any legally required consents, to contact the recipients you connect through those channels, and that your use complies with applicable communications, anti-spam and privacy laws.
• Channel providers (for example Meta and Telegram) are independent services governed by their own terms and policies; you are responsible for complying with them, and we may suspend or modify a channel integration where the provider’s requirements or conduct make that necessary.

The Service lets you connect your own systems — such as Priority, monday.com or other ERP/CRM and business systems, including through our generic connectors and AI-assisted integration setup. When you connect a system, data flows between it and the Service at your direction.

• You are responsible for your rights in and to the connected system, for the validity of the credentials you provide, and for your compliance with that system’s terms.
• Third-party services are not under our control; we are not responsible for their acts, omissions, outages or data practices, and their availability may affect connected features of the Service.
• We may suspend an integration that we reasonably believe creates a security risk or a breach of law or of these Terms, and will notify you where we do.

As between you and Journeez, you own Customer Data. You grant us a non-exclusive, worldwide license to host, copy, transmit, process and display Customer Data — including through the subprocessors described in “Data protection” — solely as necessary to provide, support, secure and improve the Service for you and to comply with law.

Aggregated insights. We may create and use data that has been aggregated and anonymized so that it contains no personal data and does not identify you, your users or any other person or organization (for example, overall usage statistics and scheduling-performance metrics), in order to operate, analyze, benchmark and improve our products, services and underlying models. We do not license or sell Customer Data, or models trained on identifiable Customer Data, to third parties as standalone products.

You warrant that you have all rights and lawful bases required to provide Customer Data to us and to have it processed as described — including with respect to personal data of your employees, contractors and end-customers — and that Customer Data does not infringe any person’s rights or violate any law. You are responsible for the accuracy and legality of Customer Data.

We back up Service data regularly in line with our backup policy and will use reasonable efforts to restore Customer Data from the most recent backup at your written request (a restore overwrites current data; extensive assistance may be charged at our standard rates). You can export your data using the Service’s export features at any time, and after termination as described in “Term, renewal and termination”.

For personal data contained in Customer Data (“Customer Personal Data”), you are the controller and Journeez is your processor. This section forms the parties’ data-processing terms. Each party shall comply with applicable data-protection laws, including the Israeli Protection of Privacy Law, 5741-1981 (including Amendment 13), the Protection of Privacy Regulations (Data Security), 5777-2017, and, where applicable, the EU/UK GDPR.

Our processor commitments

• We process Customer Personal Data only on your documented instructions — these Terms, your Order Form and your configuration of the Service — unless required otherwise by law, in which case we will inform you unless legally prohibited.
• Persons we authorize to process Customer Personal Data are bound by confidentiality obligations.
• We implement appropriate technical and organizational security measures, as described in the “How we protect your information” section of our Privacy Policy.
• We will notify you without undue delay, and no later than 72 hours after becoming aware, of a personal-data breach affecting Customer Personal Data, and will provide reasonable assistance with your obligations regarding security, breach notification, impact assessments and data-subject requests (we may charge reasonable fees for extensive assistance).
• Once per calendar year, at your reasonable request and at no charge, we will make available information reasonably necessary to demonstrate our compliance with this section.

Subprocessors and transfers

• You provide a general authorization for us to engage subprocessors. Our current subprocessors and categories are listed in the “How we share information” section of our Privacy Policy. We will give at least 14 days’ notice (by updating that list and/or by email) before adding or replacing a subprocessor; if you reasonably object on data-protection grounds and we cannot offer a reasonable alternative, you may terminate the affected part of the Service. Each subprocessor is bound by data-protection obligations no less protective than this section, and we remain responsible for their performance.
• Customer Personal Data may be processed in Israel, the European Union and the United States. Israel benefits from an EU adequacy decision; transfers to countries without an adequacy decision are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
• At the end of the subscription term we will, at your choice, return or delete Customer Personal Data as described in “Term, renewal and termination”, except where law requires us to retain it.

Our Privacy Policy additionally describes how we handle personal data for which we are the controller (such as your account holders’ details and website visitors).

Fees are as set out in your Order Form. They typically comprise a recurring subscription for your selected plan — which includes your plan’s usage allowances, such as the number of managed employees and monthly AI-message volume — and may include onboarding or implementation fees, custom-integration fees and other agreed items. Any discounts (for example for annual prepayment) are as stated in the Order Form. If your usage consistently exceeds your plan’s allowances, we may require an upgrade or charge for the excess as set out in the Order Form or our then-current price list, after notice to you.

• All amounts are exclusive of VAT and similar taxes, which are added where applicable.
• Unless your Order Form states otherwise, invoices are payable within 14 calendar days of the invoice date, and you bear payment costs such as transfer or currency-conversion charges.
• If an amount properly due is unpaid, we may charge interest at 5% per annum above the Mizrahi-Tefahot Bank base rate, accruing daily, and may suspend access to the Service after giving you at least 5 days’ written notice, until payment is made.
• We may change fees with effect from your next renewal term by giving at least 60 days’ prior written notice; if you do not accept the change, you may elect not to renew by giving notice within 30 days of our notice.
• Except as expressly stated in these Terms or the Order Form, fees are non-refundable.

• These Terms apply from the moment you first accept them or use the Service. Your subscription term is as set out in your Order Form and, unless the Order Form states otherwise, automatically renews for successive 12-month terms unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
• Either party may terminate for convenience on at least 60 days’ written notice.
• Either party may terminate immediately on written notice if the other commits a material breach not cured within 30 days of written notice describing it, or becomes insolvent, ceases business, or enters liquidation, receivership or a similar proceeding.

Effects of termination

• Your access to the Service ends and all outstanding fees for the period up to termination become due.
• We will refund any prepaid fees covering the period after the effective date of termination, except where we terminated for your uncured material breach.
• For 30 days after termination you may export your Customer Data in standard machine-readable formats (such as CSV or JSON); we may charge our standard rates for extensive export assistance. After that period we will delete Customer Data, except as law requires retention, and residual backup copies are overwritten in the ordinary backup cycle.
• Provisions which by their nature should survive termination — including accrued payment obligations, “Your data” (ownership), “Confidentiality”, “Intellectual property”, “Warranties and disclaimers”, “Limitation of liability” and “General” — survive.

Each party may receive non-public information of the other that is identified as confidential or that reasonably should be understood as confidential (“Confidential Information”). The receiving party will keep it strictly confidential, use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel, advisers and subcontractors who need it and are bound by confidentiality obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to it without confidentiality obligations, is received from a third party without breach, or is independently developed. A party may disclose Confidential Information where required by law or a competent authority, and will, where lawful, promptly notify the other party of the required disclosure. These obligations continue for 5 years after termination (and for trade secrets, for as long as they remain trade secrets).

• Journeez and its licensors own all intellectual-property rights in the Service, the software, the Documentation and all improvements and derivatives — including customizations, configurations and integrations we develop, whether or not at your request. No rights are granted except as expressly stated in these Terms.
• You own Customer Data, as described in “Your data”. Nothing in these Terms assigns intellectual property from either party to the other.
• If you give us feedback or suggestions, we may use them without restriction or obligation, provided we do not identify you without your consent.

Each party warrants that it has the legal right and authority to enter into and perform under these Terms. We warrant that: the Service will conform in all material respects to the Documentation; we provide it with reasonable skill and care and in compliance with laws applicable to us as a provider; we apply security measures reflecting good industry practice; and the Service, as delivered by us, will not knowingly contain viruses or other malicious code.

If we reasonably determine, or a third party alleges, that the Service infringes intellectual-property rights when used per these Terms, we will, at our cost, modify the Service so it no longer infringes or procure the right for you to continue using it; if neither is reasonably practicable, either party may terminate the affected subscription and we will refund prepaid fees for the unused period. This is your exclusive remedy for infringement.

You acknowledge that complex software is never entirely free of defects or vulnerabilities, that the Service is warranted to be compatible only with the systems specified in the Documentation, and that AI-generated outputs are probabilistic and not guaranteed accurate (see “AI features and human oversight”). Except as expressly stated in these Terms, the Service is provided “as available” and all other warranties and representations, express or implied — including fitness for a particular purpose — are excluded to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable law. Subject to that:

• Neither party is liable for loss of profits, revenue, anticipated savings, business, contracts or opportunities, loss of use or of data, or any indirect, special or consequential loss.
• Each party’s aggregate liability under or in connection with these Terms is capped at the total fees paid and payable by you for the Service in the 12 months preceding the first event giving rise to liability.
• We are not liable for loss or corruption of data unless caused by our gross negligence or willful misconduct, and neither party is liable for failures caused by a Force Majeure Event.
• Where a service-level agreement applies to you under an Order Form, the credits or remedies it specifies are your sole and exclusive remedy for the service-level failures it covers.

“Force Majeure Event” means an event beyond a party’s reasonable control, including war, terrorism, civil unrest, natural disaster, fire, flood, epidemic, failure of power, internet or telecommunications infrastructure, strikes (other than of the affected party’s own workforce), and acts of government. If a Force Majeure Event delays or prevents a party’s performance (other than payment obligations), that obligation is suspended for the duration of the event. The affected party must notify the other without undue delay, take reasonable steps to mitigate, and resume performance as soon as practicable. If a Force Majeure Event continues for 90 days or more, either party may terminate on written notice, without liability except for rights accrued beforehand.

You must not, and must ensure your Authorized Users do not:

• use the Service in any way that is unlawful, fraudulent or harmful, or that damages or impairs the Service or its infrastructure;
• submit or transmit content that is illegal, defamatory, infringing, malicious (including malware) or that violates any person’s privacy or data-protection rights;
• attempt unauthorized access to any systems or data, interfere with the Service (including denial-of-service attacks), or misrepresent identity or the origin of any message;
• use the Service to send unsolicited commercial communications (spam) or to harvest data about others without consent.

We may monitor use of the Service for compliance, security and operations. If we reasonably determine this section has been violated, we may remove or disable offending content, suspend or terminate access, and report unlawful activity to competent authorities.

• We continually develop the Service and may add, modify or retire features, provided we do not materially reduce the core functionality you paid for during a current paid term. Features identified as beta, preview or early access are provided “as is” and may change or be withdrawn at any time.
• We may update these Terms from time to time. For material changes we will give at least 30 days’ notice — by email, in the Service, or by prominent notice on our website — before they take effect. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, you may stop using the Service or elect not to renew. The current version and its date are always available at journeez.io/terms.

• Notices. Notices must be in writing. Notices to us go to the email address in “Contact” or our registered office; notices to you go to your account email or the contact in your Order Form. An email notice is deemed received when sent without a delivery-failure notification, or at the start of the next Israeli business day if sent outside business hours.
• Assignment and subcontracting. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, reorganization or sale of assets, provided the assignee assumes our obligations; and we may subcontract obligations while remaining responsible for their performance.
• Waiver and severability. A waiver is effective only in writing and does not waive later breaches. If a provision is held invalid, the rest remains in effect, and the provision is enforced to the maximum extent permitted.
• Entire agreement. Subject to the order of precedence in “Agreement and acceptance”, these Terms, the applicable Order Form and the documents they reference are the entire agreement regarding the Service and supersede prior discussions. These Terms do not create rights for third parties.
• Governing law and disputes. These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. The parties will first attempt to resolve disputes through good-faith negotiation for 30 days, then through mediation under the rules of the Israeli Mediation Institute; disputes not resolved in mediation are subject to the exclusive jurisdiction of the competent courts of Tel Aviv.
• Language. These Terms are drafted in English and translated into Hebrew for convenience; in case of inconsistency, the English version prevails.

Questions about these Terms, notices, and requests should be directed to:

Journeez Technologies Ltd · Tel Aviv, Israel