Admin eats the day.
30% of your team's hours go to admin. Service delivery gets 29%.
Salesforce State of Service, 2025
Journeez
An AI dispatcher for field service.
Managers run the day with it. Customers book through it. Workers ask it for parts, regs, and time off. One conversation, three audiences.
Manager side live. Customer + worker side, 2026.
Industries we serve
Bike-share & micro-mobility fleetsFire-safety inspectionIndustrial filtration & air qualityContract scenting & sensory brandingTelecom field operationsCommercial facilities maintenanceElevator serviceHVAC & refrigerationSecurity & alarm field serviceSolar maintenanceBike-share & micro-mobility fleetsFire-safety inspectionIndustrial filtration & air qualityContract scenting & sensory brandingTelecom field operationsCommercial facilities maintenanceElevator serviceHVAC & refrigerationSecurity & alarm field serviceSolar maintenance
01 — The problem
Your work happens in the field. The software was built for a desk.
Knowledge trapped in one head.
Your dispatcher knows the customers, the parts, the shortcuts. None of it is in the software. They take a week off and the team is blind.
Field-service ops research, 2025
Half the day is driving.
30–40% of the workday is windshield time. Senior dispatchers can't hold 30 jobs × 15 techs in their head.
Energy Magazine, 2025
Half of visits fail.
47% of techs say visits fail on miscommunication, missing parts, or wrong time.
Salesforce State of Service, 2025
Customers chase you for updates.
80% expect real-time updates. You don't have time. Every 'where's the tech?' call eats four minutes — and your dispatcher's focus.
Salesforce State of Service, 2025
Your dispatcher is one person.
All the routing, the customer quirks, the judgment — one head. They take a week off, revenue dips.
Fortune / JLL skilled-trades report, 2026
02 — Three audiences, one dispatcher
Every side of your business wants to talk. We built one thing that talks back.
Other tools give one audience a screen. We built a dispatcher that takes all three conversations — same memory, same engine, same audit trail.
Managers
Schedule, reroute, requote, override an SLA. In conversation. The optimization engine does the math underneath.
user
Move Cohen's Tuesday jobs to Bar, except Tnuva. SLA holds?
dispatcher
Done. 6 jobs to Bar; Tnuva stays. SLA holds. 38 min saved. Explain.
Customers
Book a visit. Reschedule. Ask where the tech is. Approve a quote. Pay an invoice. WhatsApp or your branded portal.
user
Push tomorrow's inspection to Wednesday afternoon.
dispatcher
Moved to Wed 14:00. Levi confirmed. Anything else?
Workers
Parts for a job. Safety reg. Install steps. Day off. Delay. Against your company's playbook — not generic search.
user
Replace threshold for the FM200 cylinder on this model?
dispatcher
Manual p.47: under 25 bar → replace. Photo with serial + gauge needed.
03 — Underneath
Not a chat layer over a calendar.
The hard parts of dispatch aren't language. They're math, memory, and access control. We built those first.
Constraint-aware scheduling
Drive-time, skills, SLA priority, time windows, locks, pins, shifts. Daily, multi-day, week.
Hybrid memory
Per-org RAG + cross-org patterns. Semantic + keyword retrieval. Hebrew and English.
Scoped tools
24+ tools over REST. Per-token bearer auth with entity-action scope. MCP-ready.
Multi-tenant
Row-level org isolation. Hard delete. No replay of old messages on reconnect.
04 — Where it lives
On the channels your team already uses.
Your customers won't move to a portal. Your techs won't open a desktop. The dispatcher runs where they already are.
- WhatsApp Cloud APILive
- WhatsApp WebLive
- TelegramLive
- Web adminLive
- Branded customer portal2026
- Twilio SMS + voice2026
05 — Two weeks to live
No migration. No IT consultant. Hours of your time, not weeks.
Journeez doesn't take on six-month migrations. The Onboarding Agent imports your customers, structures services, configures channels, and tunes the engine on a sample of your week.
Week 1
Account. Channels. Roster. Customer list imported.
Week 2
Services. Contracts. Engine tuned on a sample of your week. Mobile rollout to lead techs.
Day 15
Live across all three channels. Daily check-ins for two weeks. Direct support line if needed.
06 — Pricing
Flat tiers. Like hiring.
One monthly price per band. Thousands of AI messages included. No per-seat math, no module unlocks.
See full pricingStarter
₪1,500 / $399
Up to 10 techs · 3,000 msgs
★
Pro
₪2,800 / $799
Up to 25 techs · 10,000 msgs · most sign here
Business
₪7,500 / $2,499
Up to 80 techs · 30,000 msgs
07 — Company
Building the operational backbone of field service.
4
Design partners
2
Continents live
99.9%
Uptime
2 wk
Signed to live
Production-grade software for regulated, multilingual, high-pressure environments. Hebrew and English. Active deployments across Israel and the United States.
Design partners include JOCO (NY, 30-tech bike-share fleet), A.D. Filtration Technologies, Authority Labs, and Rentokil-Ambius scenting. Active production deployments across two continents.
08 — Questions
What teams ask before signing.
- No. It takes the mechanical work — assignment math, customer triage, route sequencing, parts lookups. Your dispatcher does exceptions, relationships, and the calls that don't fit a system prompt.
- Live: manager side, scheduling engine, WhatsApp + Telegram, 24+ tools via API, Hebrew + English, multi-tenant. 2026: customer side (Q3), worker side (Q4), Twilio SMS + voice, EU residency, SOC 2.
- Two weeks. No migration. No IT consultant. New connector: 2–5 days from your API docs, or fixed $5–15K for exotic systems. Journeez doesn't take on six-month migration projects.
- You — same as if your human had. That's why the audit trail was built first. Every decision is explainable, every customer message has a tool-call log, every routing change has a delta you can replay. Critical actions require human-in-the-loop. EU AI Act Article 14 evidence pack ships at Enterprise.
- Multi-tenant Postgres with row-level isolation. Per-org RAG memory. Scoped bearer tokens. EU residency self-host at +20%. SOC 2 in progress, target Jan 2027.
- Today: Priority ERP, Hashavshevet, QuickBooks. Q3: Geotab, Salesforce, HubSpot. Anything else: 2–5 days from your API docs, or fixed $5–15K for exotic stacks.
- A team of senior engineers with deep production experience in regulated, multilingual environments. Headquartered in Tel Aviv with active deployments across Israel and the United States.
Does it replace my dispatcher?+
What's live vs roadmap?+
We've been burned by 9-month rollouts.+
If the AI screws up a fire-safety dispatch, who's liable?+
Where does my data go?+
What if you don't have my ERP connector?+
Who's behind Journeez?+
Ready when you are
Twenty minutes. The dispatcher running on your operation.
No generic demo. Two lines about what you do and we'll come prepared.