An AI dispatcher built for fleet uptime, not desk software.
Your mechanics work in the streets. Your customer wants their bike fixed yesterday. Your operations live in WhatsApp. Journeez routes every repair, every replacement, every customer message — with the same brain.
Uptime SLA in the city contract.
Every minute a bike is down, you're losing money. Manual dispatch can't compete with the clock.
Mechanics in motion.
Your team isn't at desks. Spreadsheet dispatching loses two hours a day to coordination.
30 jobs, 8 techs, no two days alike.
Routing complexity grows non-linearly. No human dispatcher can optimize this in their head.
Customer notifications are a part-time job.
30-min-out ETAs, reschedules, status updates — your dispatcher copies and pastes from WhatsApp all day.
What changes
Constraint-aware scheduling.
Drive-time, mechanic skill, SLA priority, time windows, locks, pins, shifts. Daily and multi-day.
Live route map.
Every job, every mechanic, every status — in one view. Reroute in conversation, not in Excel.
Customer-facing channels.
WhatsApp + branded portal. Customers book, reschedule, ask where the mechanic is. Your dispatcher stops being a chat operator.
Audit trail on every action.
Every reroute, every requote, every override — logged, replayable, explainable.
JOCO (NY)
30 mechanics, urban fleet, WhatsApp-native operations. Journeez took over the routing brain.