Install Monday, IEC connection Wednesday, customer asks where things stand on Thursday.
Solar projects don't fit a single visit. Installation, IEC paperwork, inverter commissioning, post-install service — months of touchpoints per customer. Journeez keeps the timeline straight and the customer in the loop.
Multi-phase projects.
Survey, install, IEC approval, commissioning, monitoring setup — five visits over weeks. Manual tracking loses the thread.
IEC bureaucracy.
Forms, approvals, grid-connection windows — the customer doesn't care that it's the utility's fault. They blame you.
Post-install service is its own business.
Inverter alerts, panel underperformance, warranty claims — recurring work that needs its own dispatch lane.
Customer wants status all the time.
'Where am I in the queue?' 'When is the connection?' 'Why isn't it generating?' — every customer, every week.
What changes
Project-phase tracking.
Each customer's full timeline visible: survey done, install scheduled, IEC pending, commissioning queued. Slippage surfaces early.
IEC milestone reminders.
Journeez tracks the IEC paperwork timeline and surfaces stalled approvals before the customer asks.
Service dispatch lane.
Post-install service routed separately from new installs. Faulty inverters get fast triage without blowing up the install schedule.
Customer status channel.
Branded updates: 'Survey complete', 'IEC submitted', 'Connection scheduled'. The 'where am I' inbox stops growing.
IL design partner (solar)
Multi-phase residential and commercial installs, IEC-heavy timelines, post-install service operations.