Subcontractor crews, carrier SLAs, jobs that move every hour.
Fiber pulls, antenna service, line installs — telecom field ops are dispatched against carrier-controlled SLAs by subcontractor crews. Journeez talks to your crews in WhatsApp, your dispatcher in chat, and reports to the carrier in writing.
Carrier SLAs are the boss.
HOT/Bezeq/Cellcom set the windows. Miss them and the contract penalty bites hard.
Subcontractor crews scattered.
Your techs aren't on your payroll system. Crew coordination is the bottleneck.
Jobs move every hour.
A pole replacement at 10 becomes a different street at 14. Dispatch is constant.
Carrier reporting is mandatory.
Every job ticket needs structured reporting back to the carrier. Manual reporting eats your back-office hours.
What changes
Carrier-SLA-aware scheduling.
Each ticket carries its SLA window. Journeez routes to hit the window, not just to fill a calendar.
WhatsApp-native crew comms.
Subcontractor crews communicate where they already do — in WhatsApp. Journeez listens, dispatches, and records.
Real-time replanning.
Job lands, crew accepts, customer notified. Replan in conversation when the day shifts.
Carrier-ready reports.
Every job's evidence (photo, time, completion code) flows into the carrier's required format. No more spreadsheet copy-paste.
Authority Labs (IL)
Carrier subcontracting work, multilingual crews, WhatsApp-first communication.